HD00006 / HD00009 Does not Work on PC Windows

HD00006 / HD00009 USB video adapter uses a DisplayLink family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, please avoid using devices with a  Trigger or Fresco family chipset.

If HD00006 or HD00009 does not work, has stopped working, or has never worked, follow the steps below to try and diagnose if it is a hardware problem.

Preconditions to Windows OS

Always Using the Latest Driver  | Official Displaylink Website |

Solution Steps

Step 1 "USB Device Not Recognized" message
Step 2 Check the device is recognised on the USB bus
Step 3 Checking Other Devices
Steps 4 Check the Product ID of the HD00006 or HD00009

"USB Device Not Recognized" message

To solve this, try the following steps:

1. Check other USB devices are recognized by the PC. Ensure that you are using a good quality USB cable and test again by using a different USB port on the computer.
2. If using a USB bus powered device, make sure that the device is connected to an externally powered USB hub (the hub has a USB cable AND a power supply connected to it). This will ensure that the device is receiving enough power from the USB bus.
3. If using a Docking Station, remove all other devices that may be connected to the dock and try again. This will confirm that it is not caused by another device connected to the dock.

Check the device is recognized on the USB bus

This can be done by checking that the DisplayLink device appears in Windows Device Manager.

To open device manager, follow the steps below:

1. Right click on the Windows Start button
2. Select "Device Manager" from the Menu

Make sure you have your DisplayLink product connected to the PC, and check that "USB Display Adapters" appear in the list with an item below it OR the DisplayLink device appears under "Display Adapters" Eg:


Device manager for Windows 7 to Windows 10 (2015 edition)


Device manager for Windows 10 Anniversary Update 2016 onwards

If no devices are shown, then follow the steps below to try and make the device appear in device manager.

1. Check the DisplayLink device does not appear under "Other Devices". If there is an item under "Other Devices", follow the steps below to see if it is the DisplayLink device.
2. Unplug all cables from the device, then reconnect power (if needed) then the USB cable.
3. Check the USB port with another device to make sure other devices are recognized.
4. If using a Wireless USB product, ensure the wireless USB drivers are installed separately. The wireless USB link is not part of the DisplayLink technology and will need separate drivers to be installed.
5. Check that the USB cable works with other devices.
6. If using a USB bus powered device, make sure that the device is connected to an externally powered USB hub (the hub has a USB cable and a power supply connected to it). This will ensure that the device an receive enough power from the USB bus.
7. Try the adapter on another computer.

If a device is shown, Checking Other Device to ensure it has started up correctly.

Checking "Other Devices"

To check if the DisplayLink device has been detected as an "Other Device":

1. Right click on the device and choose "Properties"
2. Click on the "Details" tab
3. Choose the Property "Hardware Ids".
4. If the device is a DisplayLink device, you should see a value like USB\VID_17E9&PID_XXXX, where XXXX can be any hexadecimcal value (0-9 or A-F). If the VID is not 17E9, then this is not a DisplayLink device. Eg:
   

If the DisplayLink device is shown under "Other Devices", then Windows is not associating the DisplayLink USB driver with our device. Follow these steps to completely uninstall the DisplayLink software and drivers, then reinstall the latest Windows software from DisplayLink.

Check the Product ID of the DisplayLink device

If the DisplayLink device is shown in device manager, but still does not work, then the Product ID (PID) should be checked to make sure the device has started up correctly.

1. Right click on the device and choose "Properties"
2. Click on the "Details" tab
3. Choose the Property "Hardware Ids".
4. If the device is a DisplayLink device, you should see a value like USB\VID_17E9&PID_XXXX, where XXXX can be any hexadecimcal value (0-9 or A-F).
   

If the PID is 8060 or 8080, then the device has not booted up correctly. To recover the device:

1. Unplug all cables
2. Connect Power (if required)
3. Connect the USB cable
4. Connect the video cable